Building a Culture of Operational Excellence | Session 1

Join us for part one of our free webinar series where presenter Max Krug, Owner of Future State Engineering, will delve into the world of creating and maintaining Operational Excellence.

In this session you’ll learn:
✅ Why customer focus and leadership are the keystones of operational success
✅ How to better identify the needs of your customers, how important those needs are to the customer, and how well your organization is currently satisfying their needs
✅ The difference between operational efficiency and operational effectiveness and why understanding the distinction is crucial to your business’ success
✅ How to shift from a reactive to a proactive approach to managing operations
✅ Mindset shifts that will be necessary to put your company on the path of Operational Excellence

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